Deep Cleaning Barnes Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Barnes provides professional deep cleaning services to customers in its service area. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. They apply to all contracts for services between Deep Cleaning Barnes and its customers within the United Kingdom.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, company, or organisation requesting or receiving services from Deep Cleaning Barnes.

Company means Deep Cleaning Barnes, the provider of the deep cleaning services.

Services means any deep cleaning or associated services provided by the Company.

Premises means the property, building, or location where the Services are to be carried out.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions.

2. Scope of Services

The Company provides professional deep cleaning services, including one-off deep cleans, end of tenancy cleaning, post-builders cleaning, and other intensive cleaning solutions as agreed at the time of booking. The precise scope of the Services for each booking will be confirmed in writing or verbally during the booking process and may include a list of tasks or areas to be prioritised.

All Services are subject to availability and the Company reserves the right to refuse any booking or to amend the scope of work where health and safety, practicality, or regulatory requirements make it necessary.

3. Booking Process

3.1 Bookings can be made by the Customer via the Company’s chosen communication channels as advertised from time to time. The Customer must provide accurate and complete information about the Premises, including its size, condition, access arrangements, and any special requirements.

3.2 The Company will provide an estimate or quotation based on the information supplied. Estimates are issued in good faith but may be revised if the information provided is inaccurate or incomplete, or if the actual condition or size of the Premises differs materially from that described.

3.3 A booking is considered confirmed only when the Customer accepts the quotation and the Company acknowledges acceptance of the booking. The Company may require a deposit or pre-payment to secure the booking, in which case this will be communicated at the time of booking.

3.4 The Customer is responsible for ensuring appropriate access to the Premises on the agreed date and time. If cleaners are unable to gain access, the Company reserves the right to charge a call-out fee or treat the appointment as a late cancellation.

4. Customer Obligations

4.1 The Customer must ensure that:

The Premises are safe, secure, and accessible for the cleaners at the agreed time.

Any alarms, security systems, or access instructions are clearly communicated in advance.

Valuable, fragile, or irreplaceable items are safely stored or removed from areas to be cleaned.

Pets are controlled or removed from the areas to be cleaned to ensure safety and efficiency.

4.2 The Customer must inform the Company in advance of any known hazards, risks, or restrictions at the Premises, including but not limited to structural defects, damaged furnishings, or hazardous substances.

4.3 The Customer is responsible for providing access to electricity and running water during the cleaning appointment. If these are not available, the Company may not be able to complete the Services and reserves the right to charge in full or in part for the booking.

5. Pricing and Payments

5.1 Prices for Services are based on the type of clean required, the size and condition of the Premises, and any additional requests. The Company reserves the right to change its prices at any time; however, any changes will not affect confirmed bookings for which a quotation has already been accepted, except where there has been a material change to the scope of work.

5.2 Unless otherwise specified, all prices are quoted in pounds sterling (GBP) and are inclusive of labour, standard cleaning materials, and equipment used by the Company. Additional charges may apply for specialised products, equipment, or waste removal, if requested or required.

5.3 Payment terms will be communicated at the time of booking. The Company may require payment in full or in part before the commencement of the Services, or may accept payment on completion. Accepted payment methods will be specified by the Company and may include bank transfer, card payment, or other electronic methods.

5.4 Where payment is not received on or before the agreed date, the Company reserves the right to charge interest on overdue sums and to suspend or cancel further Services until payment is made in full.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by giving the Company adequate notice. The required notice period will normally be at least 48 hours before the scheduled appointment.

6.2 If the Customer cancels or reschedules a booking with less than the required notice period, the Company may charge a cancellation fee, which may be up to the full value of the booking. This is to cover allocated time, scheduling, and any associated costs.

6.3 If cleaners are unable to gain access to the Premises at the scheduled time due to reasons within the Customer’s control, this may be treated as a late cancellation and a fee may be charged.

6.4 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, illness, transport disruption, equipment failure, or safety concerns. In such cases, the Company will attempt to offer an alternative appointment time. Where no suitable alternative can be agreed, any pre-payments for cancelled Services will normally be refunded.

7. Service Standards and Quality

7.1 The Company aims to deliver Services with reasonable care and skill, to a professional standard befitting deep cleaning work. The precise outcome may vary depending on the condition of the Premises, the nature of surfaces and materials, and prior maintenance.

7.2 The Company cannot guarantee the removal of all stains, marks, odours, limescale, or other ingrained contamination, particularly where these are longstanding, have been treated with inappropriate products before, or where removal may risk damage to the underlying surface.

7.3 If the Customer is dissatisfied with any aspect of the Service, they must notify the Company within 24 hours of completion. The Company may, at its discretion, arrange a re-visit to address reasonable concerns, provided that:

The issue relates directly to the quality of the Services provided.

The Premises have not been further used or altered in a way that affects the original cleaning work.

Clear evidence or details are supplied to allow the Company to assess the concern.

8. Liability and Limitations

8.1 The Company will take reasonable care when providing the Services. However, the Company’s total liability for any loss or damage arising from its Services, whether in contract, tort, or otherwise, shall be limited to the lesser of the total amount paid by the Customer for the specific booking or the amount recoverable under the Company’s relevant insurance policies.

8.2 The Company shall not be liable for:

Normal wear and tear, or deterioration of surfaces, furnishings, or materials that could reasonably be expected from proper use and cleaning.

Discolouration, damage, or other issues arising from pre-existing conditions, defects, or inappropriate prior treatments applied by third parties.

Loss or damage resulting from the Customer’s failure to provide correct or sufficient information, instructions, or access.

Indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity.

8.3 The Customer must report any alleged damage or loss attributable to the Services within 24 hours of completion, allowing the Company reasonable opportunity to inspect, investigate, and, where appropriate, remedy the situation. Failure to report within this timeframe may limit the Company’s ability to consider claims.

8.4 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be lawfully excluded under UK law.

9. Waste Handling and Environmental Regulations

9.1 The Company will handle general cleaning waste in line with local and national regulations. This may include the bagging and placing of waste in the Customer’s designated bins or disposal points at the Premises.

9.2 The Company is not responsible for the removal of large volumes of waste, bulky items, construction debris, hazardous materials, or controlled waste, unless expressly agreed in writing as part of the quotation. Additional charges may apply for any such services and will reflect appropriate handling, transport, and disposal fees.

9.3 The Customer is responsible for informing the Company of any hazardous substances or materials at the Premises and for complying with all applicable environmental and waste disposal regulations. The Company reserves the right to decline handling or disposal of any materials it reasonably believes to be hazardous or subject to special disposal rules.

9.4 The Company aims to use cleaning products that are effective and suitable for the surfaces being treated. Where the Customer requests specific products, the Customer assumes responsibility for their suitability and for any adverse reaction to those products.

10. Access, Keys, and Security

10.1 Where the Customer provides keys, access codes, or security instructions, these will be used solely for the purpose of carrying out the Services. The Company will take reasonable care to keep such information safe and secure.

10.2 The Customer is responsible for ensuring that all keys or access devices provided are in good working order. The Company shall not be liable for locksmith costs or similar expenses arising from defective keys, locks, or security systems, unless the issue is directly caused by the negligence of the Company’s staff.

11. Health and Safety

11.1 The Company is committed to operating in a safe manner for both staff and Customers. Cleaners are instructed to follow health and safety procedures, including the proper use of equipment and cleaning products.

11.2 The Company reserves the right to withdraw its staff, suspend work, or cancel Services where it reasonably believes that the environment is unsafe, unsanitary, or poses unacceptable health risks.

12. Complaints and Dispute Resolution

12.1 The Company strives to resolve complaints quickly and fairly. Customers are encouraged to raise any concerns at the earliest opportunity, preferably within 24 hours of the cleaning appointment, so that the Company can investigate and, where appropriate, offer corrective action.

12.2 If a dispute cannot be resolved directly, the parties may consider using mediation or other alternative dispute resolution methods before resorting to formal legal proceedings.

13. Changes to Terms and Conditions

13.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practices, or operational requirements. The latest version will apply to new bookings and will be made available on request.

13.2 For existing confirmed bookings, the Terms and Conditions in place at the time of booking will normally apply, unless a change is required by law or mutual agreement.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.

15. General Provisions

15.1 Each provision of these Terms and Conditions shall be construed separately. If any provision is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be removed to the minimum extent required, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.3 The Agreement is between the Company and the Customer. No third party shall have any rights to enforce any of its terms under applicable third-party rights legislation.